Privacy Policy
Last updated: 2 October 2026

Integrated Operations Network (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or engage with our services.

1. Who We Are
Integrated Operations Network provides professional digital, operational and business transformation services.
For the purposes of UK data protection legislation, Integrated Operations Network is responsible for the personal information it collects and processes.
For any questions regarding this Privacy Policy or the way we handle your personal information, please contact:
Integrated Operations Network
Email: michael@ionetwork.co.uk

2. Information We May Collect
Depending on how you interact with us, we may collect information including:

• Your name

• Business or organisation name

• Job title or role

• Email address

• Telephone number

• Information submitted through website contact or enquiry forms

• Details provided during business discussions or consultations

• Information relating to services you request from us

• Communications between you and Integrated Operations Network

• Technical information including your IP address, browser type and device information

• Information about how you use our website

• Marketing and communication preferences

We only collect information that is relevant to our relationship with you and the services we provide.

3. How We Collect Your Information
We may collect personal information:

• When you contact us by email, telephone or through our website

• When you submit an enquiry or request information about our services

• When you become a client or prospective client

• During meetings, consultations or business discussions

• When you subscribe to communications from us

• Through website analytics and cookies

• From publicly available business sources where appropriate

• Through professional networking platforms or business introductions
   

4. How We Use Your Personal Information
We may use your personal information to:

• Respond to enquiries

• Provide information about our services

• Prepare proposals, quotations or other business communications

• Deliver services you have requested

• Manage our relationship with clients and prospective clients

• Communicate regarding projects, services or contracts

• Improve our website, services and customer experience

• Maintain appropriate business and financial records

• Meet legal, regulatory, accounting or tax obligations

• Protect our business, systems and website from fraud, misuse or security threats

• Send relevant business or marketing communications where permitted by law

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

5. Lawful Bases for Processing
Under UK data protection legislation, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to provide services to you or to take steps at your request before entering into a contract.
Legitimate interests – where processing is necessary for the legitimate operation, administration, development and promotion of our business, provided those interests do not override your rights and freedoms.
Consent – where you have specifically agreed to us using your information for a particular purpose.
Legal obligation – where we are required to process information in order to comply with applicable laws or regulations.
Where we rely on consent, you can withdraw that consent at any time.

6. Marketing Communications
We may contact existing clients, prospective clients and relevant business contacts regarding our services where permitted by applicable data protection and electronic marketing legislation.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by using any unsubscribe option provided or by contacting:
michael@ionetwork.co.uk
Opting out of marketing communications will not prevent us from contacting you regarding an existing contract, project or service.

7. Sharing Your Personal Information
We do not sell your personal information.
We may share information with trusted third parties where necessary for the operation of our business or delivery of our services. These may include:

• IT and cloud service providers

• Website hosting providers

• Email and communication platforms

• Customer relationship management systems

• Analytics providers

• Professional advisers such as accountants, solicitors or consultants

• Contractors or service providers involved in delivering services

• Government, regulatory or law enforcement authorities where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

8. International Data Transfers
Some technology, hosting, analytics or software providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection legislation.
These may include transferring information to countries recognised as providing an adequate level of protection or using approved contractual safeguards.

9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on:

• The nature of our relationship with you

• The services being provided

• Contractual requirements

• Legal, accounting and tax obligations

• The need to resolve disputes or establish legal claims

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where reasonably practicable.

10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Measures may include password protection, access controls, secure systems, software security measures and limiting access to personal information to those who reasonably require it.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device which can help websites operate correctly, understand visitor behaviour and improve user experience.
We may use:

• Strictly necessary cookies required for the website to function

• Analytics cookies to understand how visitors use the website

• Functionality cookies to remember preferences

• Marketing cookies where applicable

Where required by law, non-essential cookies will not be placed on your device without your consent.
You can also control cookies through your browser settings.

12. Website Analytics
We may use analytics services to understand how visitors interact with our website.
This may involve collecting information including:

• Pages visited

• Approximate location

• Device type

• Browser type

• Time spent on the website

• How visitors arrived at the website

This information helps us understand website performance and improve our content and services.

13. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain types of processing

• Request transfer of your information in certain circumstances

• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact:
michael@ionetwork.co.uk
We may need to verify your identity before responding to a request.

14. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
Email:
michael@ionetwork.co.uk
You also have the right to raise a concern with the UK supervisory authority:
Information Commissioner's Office (ICO)
Further information is available through the ICO website at www.ico.org.uk.

15. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on our website and the “Last updated” date will be amended accordingly.

17. Contact Us
For questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Integrated Operations Network
Email: michael@ionetwork.co.uk